Lexington Office: (859) 297-5516
Managed IT Service Business Plans
Basic
For clients who just want the essentials handled without surprises.
Includes:
- Remote Monitoring & Management (RMM) – 24/7
- Basic Antivirus/Endpoint Detection & Response (EDR)
- Windows/Mac OS Patch Management for over 280 applications
- Email Support (8–5, M–F)
- Ticketing System Access
- 1-hour Remote Support/month included
Best For: Small offices or startups needing reliable IT with budget control.
$90/month per user
Standard
Our most popular plan – proactive support with enhanced security.
Includes Everything in Basic, Plus:
- Unlimited Remote Support (8–5, M–F)
- Data Backup Management (Cloud & On-Prem)
- Managed DNS & Web Filtering
- Endpoint Detection & Response (EDR), Managed Detection & Response (MDR), Managed Security Operations Center (SOC), 3rd party patching (3PP), DNS, Web filter, ransomware
- 3rd Party Patch Management (Zoom, Adobe, etc.)
- Microsoft 365 Administration
- Quarterly IT Strategy Reviews
- Network Equipment Monitoring (firewalls, switches, APs)
Best For: Growing businesses that can’t afford downtime or data loss.
$150/month per user
Premium
For businesses that treat IT like a strategic asset.
Includes Everything in Standard, Plus:
- Unlimited Remote & On-Site Support (within service area)
- Business Continuity & Disaster Recovery (BCDR)
- vCIO Services & IT Roadmapping
- Advanced Security Suite:
- Email Encryption & Phishing Defense
- Dark Web Monitoring
- Conditional Access Policies
- 24/7 Critical Incident Response
- Employee Security Awareness Training
- Vendor Liaison Support (ISP, SaaS, VoIP)
Best For: Established organizations with compliance, high security, and strategic growth in mind.
$200/month per user
Add-On Services
- New PC Setup - $80
- Computer Tune-up - $40
- Software Install & Setup - $40
- Operating System Install - $80
- Server Setup - $300
- Email Setup - $125
- Firewall Setup - $150
- VoIP Setup - $200
- On-Demand Site Support - $100 per hour
- 24/7 on-call remote support (phone, email, chat) - $300 per 10 users/month
- Priority Response Time (Guarantee Response within 1 hour) - $300 per 10 users/month
- Any On-Site Service Request (Pay-as-You-Go) - $100 per hour
Why Choose ScaleIT Networks?
- We act as an extension of your team, not just another vendor.
- Transparent pricing with no surprise fees.
- Proactive support approach that prevents problems before they happen.
- Scalable solutions to grow with your business.
- Fast, friendly service from real people who know your name.
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